STONE.STORE

Returns & Exchanges

We want you to be completely satisfied with your purchase. Learn about our easy returns process.

How to Return

Follow these simple steps to return your item.

Pack Your Item

Carefully pack your item in its original packaging with all tags and accessories.

Print Return Label

Log into your account, select the item to return, and print the provided shipping label.

Ship Your Return

Drop off your package at any authorized shipping location or schedule a pickup.

Track & Receive Refund

Track your return and receive your refund once the item is received and inspected.

Return Policies

Important information about our return process.

Return Window

Items can be returned within 30 days of delivery for a full refund.

Condition Requirements

Items must be unworn, unwashed, and have all original tags attached.

Non-Returnable Items

Personal care items, underwear, and swimwear are final sale and cannot be returned.

Frequently Asked Questions

Find answers to common questions about our returns process.

How long do I have to return an item?

You have 30 days from the date of delivery to initiate a return.

Do I have to pay for return shipping?

No, we provide a free return shipping label for all eligible returns.

How long does it take to receive my refund?

Refunds are typically processed within 5-7 business days after we receive and inspect your return.

Can I exchange an item instead of returning it?

Yes, you can exchange an item for a different size or color. The process is the same as returning, but you'll receive store credit instead of a refund.